SHIPPING
Where we ship
Throwvia currently ships exclusively to the United States, Canada and Australia.
Shipping cost
Standard shipping is free for all orders delivered to an eligible destination.
Processing and delivery
Orders normally require 1–3 business days for processing. Delivery time varies by destination, carrier and customs. Any delivery estimate shown at checkout or in an order confirmation is an estimate and is not a guaranteed delivery date.
Tracking
When tracking is available, it will be sent by email after the carrier processes the shipment. Tracking updates may take several days to appear.
Address changes
Contact us as soon as possible if an address needs to be corrected. We cannot guarantee changes once an order has entered processing. Customers are responsible for providing a complete and accurate delivery address.
Customs, duties and taxes
Taxes collected at checkout are displayed before payment. Depending on the destination and order, local customs duties, import taxes or carrier charges may apply unless they were collected at checkout.
RETURNS & REFUNDS
30-day return requests
You may request a return within 30 days after delivery. To be eligible, the item must be unused, in the condition received and in its original packaging. Proof of purchase is required.
Before sending anything back, email shopthrowvia@gmail.com with your order number. We will confirm eligibility and provide the correct return instructions and return address. Items sent without prior authorization may not be accepted.
Damaged, defective or incorrect items
Inspect your order after delivery and contact us promptly if an item is damaged, defective or incorrect. Include your order number and clear photos of the product and packaging. If the claim is approved, we will provide an appropriate replacement, refund or other remedy at no additional product cost to you.
Change-of-mind returns
For an approved change-of-mind return, the customer is responsible for return shipping and any loss in value caused by handling beyond what is necessary to inspect the item. Original shipping charges, if any, are not refundable.
Refunds
We will notify you after the returned item is received and inspected. Approved refunds are issued to the original payment method. Banks and payment providers may require additional time to post the refund.
Cancellations
Contact us as soon as possible to request a cancellation. Cancellation cannot be guaranteed once processing has started.
Mandatory consumer rights
Nothing on this page limits any non-excludable rights or remedies available under the consumer laws that apply to your purchase.
Last updated: September 1, 2026